Night Porter & Guest Experience Lead

Malmaison Hotels; Winchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates

35% off dining

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Uniform provided

Job summary

Malmaison Hotels in Winchester is seeking a dedicated Night Porter to oversee hotel operations from sundown to sunrise. The role is hands-on, managing guest expectations, maintaining brand standards, welcoming guests, and ensuring public areas are immaculate. You will assist guests with luggage, handle inquiries, and perform nightly health and safety audits.

We operate 7 days a week, with flexible shifts. The position offers apprenticeship pathways, staff discounts, dining perks, and

Qualifications

• Experience in a similar role is beneficial and night shift work is essential.
• Excellent communication and organizational skills.
• Friendly, helpful attitude and professional presentation.

Responsibilities

• Oversee hotel operations from sundown to sunrise.
• Welcome guests and manage expectations, ensuring brand standards.
• Keep public areas immaculate and prepare meeting/event spaces for the next day.
• Assist guests with luggage and respond to inquiries.
• Conduct nightly health and safety audits.

Skills

Night shift experience

Guest service

Luggage handling

Health & safety

Job description

Malmaison Hotels in Winchester is seeking a dedicated Night Porter to oversee hotel operations from sundown to sunrise. The role is hands-on, managing guest expectations, maintaining brand standards, welcoming guests, and ensuring public areas are immaculate. You will assist guests with luggage, handle inquiries, and perform nightly health and safety audits.

We operate 7 days a week, with flexible shifts. The position offers apprenticeship pathways, staff discounts, dining perks, and