Night Porter

greene king; Yateley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a pioneering team as a Night Porter in a unique hotel environment! In this role, you will be the first point of contact for guests, ensuring their safety and providing exceptional customer service. This position offers a chance to grow your skills in a supportive and fun atmosphere, where every day is an opportunity to go beyond the ordinary. If you have a passion for hospitality and a positive attitude, this is the perfect opportunity to inspire others and make a difference in your community.

Benefits

Competitive Salary

Tronc Payments

Pension Contribution

Career Development Opportunities

33% Discount for Employees

Wage Stream Access

Retail Discounts

50% Discount at Greene King Inns

Free Employee Assistance Program

Qualifications

• Willingness to learn and expand skills in hospitality.
• Great attention to detail and passion for customer service.

Responsibilities

• Provide a memorable experience for guests during their stay.
• Ensure safety and security of guests and staff at all times.

Skills

Customer Service

Attention to Detail

Teamwork

Problem Solving

Job description

Company Description

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality.

As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.

The result: hotels with a unique sense of place that locals can feel proud of.

So, if you love where you live, join us and inspire other people to love it, too.

Additional Information

We’re all about rewarding our teams hard work, that’s why…

You’ll receive a competitive salary, tronc payments and pension contribution as well as:

• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Wage Stream – Access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!

Job Description

As a Night Porter, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuate all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.

What you’ll bring…

• A willingness to learn and expand your skills.
• A great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.