Night Porter - Chandler's Ford

Village Hotels; Eastleigh; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join Village Hotels as a Night Porter, where you will ensure outstanding service throughout the night. Responsibilities include assisting guests from check-in to room service, while working with various departments. Benefit from a fun work environment with flexible hours, health perks, and comprehensive training programs.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount in Starbucks stores

Excellent training and development programs

Flexible working hours

Community engagement events

Company Pension scheme

Qualifications

• Understanding of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work on your own initiative.
• Ability to forge and maintain strong relationships with all departments.

Responsibilities

• Play a crucial role in ensuring exceptional service throughout the night.
• Support all departments and handle customer journey from check-in to room service.
• Work alongside the Night team and proactively solve problems.

Skills

Customer Service

Problem-Solving

Initiative

Relationship Building

Job description

Night Porter - Village Hotel Club

Join us at Village Hotel Club as a Night Porter, where you'll play a crucial role in ensuring exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solve problems, and support all departments. This varied role involves every step of the customer journey, from check-in to preparing room service orders and serving at the bar.

About Us

We are all about embracing personality, individualism, and fun. Our modern, lively spaces are designed for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on our team to deliver outstanding service that sets us apart.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend, worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative training using our Mobile Gaming platform.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including mental health support and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, inclusive work environment with team events and recognition schemes.
• Anniversary rewards, electric car salary sacrifice scheme, and your birthday off.
• Discounted Health Cash plan and Sick pay Insurance.
• Community engagement events and enhanced maternity/paternity benefits.
• Company Pension scheme and Life Insurance.

*Terms and conditions apply based on your contract.

What We Need From You

• Understanding of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work on your own initiative.
• Knowledge of what a good job looks like.
• Ability to forge and maintain strong relationships with all departments.

Please note: All offers are subject to a successful DBS check.

Come and be part of something new and special - Work, Grow & Play the Village Way!