Night Porter

Kew Green Hotels; Metropolitan Borough of Solihull; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Family & Friends discounts

Free gym membership

Employee travel rate

Uniform provided

Free meals on shift

On-site parking

Career progression

Flexible hours

Job summary

Kew Green Hotels is seeking a dedicated Night Porter to join our team, delivering calm, friendly service during night hours and ensuring guest comfort and safety.

You'll embrace a proactive approach, handle guest needs, operate hotel tech, and contribute to revenue opportunities while maintaining high cleanliness and safety standards throughout the night shift.

Qualifications

• Excellent customer service skills and ability to anticipate needs.
• Night owl with flexibility.
• Comfort with using hotel tech to streamline guest experience.
• Strong interpersonal and communication skills.
• Attention to detail and focus under pressure.
• Self-motivated, confident and reliable.
• Hard-working but FUN!

Responsibilities

• Constantly finding innovative ways to put a smile on your customer’s face – whatever the hour!
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

Job description

We know there are those out there that have trouble waking up in the mornings. You might sleep through your alarm and (id keep this bit to yourself) but you might have been told off once or twice for being late… Tut-tut. If this sounds like you, maybe it’s time to change your working hours? Alternatively, you’ll already be an established night-owl who is seeking a new challenge.

Not only do you love the calmer atmosphere that a night-shift brings, but because you are always striving for outstanding, you love the space in which it offers you to be able to make sure those smaller details are given the focus they deserve.

What you’ll be doing as a Night Porter

• Constantly finding innovative ways to put a smile on your customer’s face – whatever the hour! That’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and below?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

What’ll make you a great fit for this Night Porter role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll need to be a night owl!
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally

Uniform provided

Flexible attitude and working hours