Night Porter

The Inn Collection Group; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a multi-award-winning team as a Night Porter in a charming Harrogate Inn, where exceptional hospitality meets a warm atmosphere. This role is perfect for individuals who thrive in a night-time environment, ensuring guests have a seamless experience. With responsibilities ranging from guest check-ins to maintaining cleanliness and security, you'll play a key role in creating a welcoming space. Enjoy unique perks like paid breaks, discounts on food, and a supportive development program. If you're friendly, organized, and eager to make a difference, this opportunity is for you!

Benefits

Extra paid holiday for birthday

50% off food at any of our Inns

£1 stay at any of our Inns during January, February, and March

1/3 off room bookings all year round

£50 on same day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tronc (tips)

Give-inn back scheme

Recognition as Best Pub Employer

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Strong communication and organizational abilities.

Responsibilities

• Greet and check guests in and out, assisting with inquiries.
• Maintain cleanliness of the restaurant and facilities.
• Perform security checks and ensure a safe environment.

Skills

Customer Service

Communication Skills

Organizational Skills

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips to you and me).
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formerly known as The St George Hotel, offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication skills, and the ability to work independently while staying organised.

Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone.

If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you'll fit right in...

*Age-related pay rates apply for Under 21s.*