Night Porter

TN United Kingdom; Harrogate; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Porter to ensure a seamless experience for guests. This role is perfect for someone who thrives in a night-time environment and possesses strong customer service and communication skills. You'll be responsible for welcoming guests, managing inquiries, and maintaining a tidy atmosphere. Join a team that values respect and warmth, and enjoy unique perks like discounts and support programs while making a positive impact in the hospitality sector.

Benefits

Extra paid holiday for birthdays

50% off food at any Inns

£1 stays during January, February, March

1/3 off room bookings all year round

£50 for same-day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tronc (tips)

Give-inn back scheme

Award-winning team recognition

Qualifications

• Friendly and approachable with excellent customer service skills.
• Ability to work independently and stay organized.

Responsibilities

• Greet and check guests in and out, assisting with inquiries.
• Maintain cleanliness in the restaurant and lounge areas.

Skills

Customer Service

Communication Skills

Organization

Job description

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What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) to support our team.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

About The Harrogate Inn

Set on famous Parliament Hill, The Harrogate Inn, formerly known as The St George Hotel, offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication skills, and the ability to work independently while staying organized.

Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone.

If you’re energized by working through the night, have a knack for staying organized, and enjoy making guests feel at home, we think you'll fit right in...

*Age-related pay rates apply for Under 21s.*