Night Porter

Focus Hotels Management Limited; Stirling; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Porter to provide exceptional service and ensure guest safety at a charming boutique hotel. This role is perfect for someone who enjoys working in a fast-paced environment and is committed to delivering outstanding hospitality. You'll be responsible for welcoming guests, managing security, and ensuring the hotel is ready for the next day. With a focus on teamwork and flexibility, this position offers a unique opportunity to contribute to a memorable guest experience in a beautiful setting. If you're self-motivated and enjoy a dynamic work environment, this role is for you.

Benefits

Competitive salary

Ongoing support and training

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Ongoing incentives and rewards

Qualifications

• Experience in hotel services is essential.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Provide a warm welcome and ensure guest safety overnight.
• Perform safety checks and handle guest requests professionally.
• Support cleaning and service during night shifts.

Skills

Customer Service

Teamwork

Self-Motivation

Flexibility

Education

Experience in hotel or accommodation services

Tools

PMS system

Job description

Who are we
Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark which has been magnificently been transformed into a contemporary boutique hotel located within the idyllic Scottish town of Stirling with its unique character perfect for every kind of event, celebration or simply an escape from everyday life. We pride ourselves on delivering outstanding hospitality to all our guests, which has been reflected in the many awards the group has received.

Role Responsibilities
You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.

• To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Order newspapers and deliver where necessary.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in Scotland (where applicable)
• Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards