Night Manager

Scotsman Hospitality; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a renowned hospitality group as a Night Receptionist in a historic luxury hotel. This role offers the chance to lead a team, manage guest relations, and ensure smooth nightly operations. With a focus on guest satisfaction and safety, you'll be instrumental in maintaining the hotel's high standards. Enjoy a range of perks including discounts, flexible working opportunities, and career development programs. If you thrive in a dynamic environment and have a passion for hospitality, this is the perfect opportunity for you.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development training

Qualifications

• Experience in a front office or supervisory role in a luxury hotel.
• Strong leadership and decision-making abilities required.

Responsibilities

• Act as the primary point of contact for guests and staff during night hours.
• Supervise night staff and oversee night audit procedures.

Skills

Leadership

Decision-making

Communication

Interpersonal Skills

Hotel Management Systems

Tools

Opera

Maestro

Job description

Who are we?

Named after the ground-breaking national newspaper that took residence in these beautiful Baroque buildings, The Scotsman Hotel today is a luxury hotel that retains many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state-of-the-art facilities expected from one of Scotland’s most historic hotels.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with over 40 venues across Scotland including bars, restaurants, hotels, and more.

We are looking for an experienced and talented Night Receptionist to join our fantastic venue.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off food and cinema tickets across all venues in Scotland.
• Hotel and apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role

As a Night Manager, your responsibilities will include:

• Acting as the primary point of contact for guests and staff during night hours.
• Supervising and supporting night staff including front desk agents, porters, and security.
• Overseeing night audit procedures, ensuring accuracy in financial reporting and daily reconciliation.
• Managing and resolving guest complaints or emergencies promptly and professionally.
• Monitoring hotel security, conducting regular property walks, and liaising with external emergency services if required.
• Coordinating with housekeeping and maintenance to address overnight issues or prepare for the next day.
• Ensuring all policies and procedures are followed, including health, safety, and confidentiality protocols.
• Preparing and delivering a nightly handover report for senior management.

The Person

The ideal candidate will have:

• Previous experience in a front office or supervisory role in a luxury hotel environment.
• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management systems (e.g., Opera, Maestro, or similar).
• Ability to work independently and handle high-pressure situations calmly.
• Flexible availability, including weekends and holidays.
• First Aid certification and/or security training is a plus.

The Process

If you think this is the role for you, apply now, and a member of the venue team will be in touch.