Night Porter/Auditor

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel management company as a Night Manager, where you will play a crucial role in ensuring guest safety and satisfaction during night shifts. This dynamic position involves conducting security checks, performing audits, and providing first-class service to guests. With a focus on personality and passion over experience, you'll thrive in an environment that values quality service. Enjoy fantastic perks such as hotel discounts, flexible working opportunities, and a supportive team culture that prioritizes your wellbeing. If you're ready to make a difference in the hospitality industry, this role is perfect for you.

Benefits

Hotel discounts

Wagestream access

Employee assistance programme

Career and lifestyle breaks

Volunteer days

Staff meals

Flexible working opportunities

Employee of the Month bonus

TripAdvisor bonus

Birthday day off

Qualifications

• Passionate about delivering exceptional guest experiences.
• Vibrant personality and flair for hospitality.

Responsibilities

• Ensure safety and security of guests and staff during the night.
• Conduct security checks, perform nightly audits, and engage with guests.

Skills

Guest Service

Security Management

Problem Solving

Communication

Tools

Opera Cloud

Job description

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Aimbridge EMEA is part of the larger Aimbridge Hospitality family, which manages a total of 1,400 hotels worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels of various sizes.

What is in it for you?

As a member of the Aimbridge family, you will enjoy a range of benefits, including:

• Hotel discounts across our portfolio – staff rates and up to 50% off on food & beverage and spa services
• Wagestream – access to up to 40% of your pay as it is earned, with automatic savings options to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks to support key life events
• Volunteer days – up to two days per year to support a charity of your choice
• Staff meals on duty
• Flexible working opportunities
• Employee of the Month scheme with a financial bonus
• TripAdvisor bonus – earn £5 for every online mention or recognition
• Guaranteed day off on your birthday and rewards on your day off
• Friends & family rates at numerous Aimbridge EMEA properties
• An overnight stay opportunity for you and a friend after completing your probation period

A day in the life of…

As Night Manager, your responsibilities include ensuring the safety and security of guests and staff during the night. You will act as a hotel ambassador, delivering first-class service to all guests. Your duties include conducting at least two security checks per shift, focusing on fire safety and overall building security, performing the nightly audit, liaising with the accounts team for accuracy, setting up conference areas, preparing breakfast from 6 am, and engaging with guests and residents to resolve issues professionally.

Based at the Mercure Glasgow City Hotel, you will be part of a passionate team that values quality over clock-watching.

What do we need from you?

To succeed in this role, you should be passionate about delivering exceptional guest experiences and embody our brand standards. At Aimbridge EMEA, we prioritize personality over experience, so a vibrant personality and a flair for hospitality are essential.

Experience with Opera Cloud or similar systems, as well as prior night or hotel reception experience, would be advantageous, but full training will be provided.