Night Porter

Cairn Group; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that prides itself on creating memorable experiences for guests. As part of a dynamic team, you'll ensure smooth operations during the night, from managing transactions to providing local insights. With a focus on personal growth and development, this role offers an exciting opportunity to be part of a family-owned business dedicated to excellence in hospitality. Enjoy great perks and the chance to grow your career in a supportive environment that values hard work and dedication.

Benefits

Access to Wagestream

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Retail, Cinema & Leisure Discounts

Development Opportunities

Monthly ‘Star of the Month’ Awards

Long-service Awards

‘Recommend a Friend’ Incentive

Employee Assistance Programme (EAP)

Qualifications

• Previous reception and night working experience ideally within a hotel environment.
• Excellent written and spoken communication skills.

Responsibilities

• Handle transactions and offer local insights for guests.
• Conduct night security checks and manage cash/credit transactions.

Skills

Communication Skills

Customer Relations

Flexibility

Attention to Detail

Initiative

Tools

Opera PMS

Job description

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

You’ll also be responsible for the security of the hotel and it’s guests overnight, as well and completing a number of administrative and preparation duties. This could include night security checks around the hotel, room service from our night menu, setting up of service areas (such as breakfast, or conference and banqueting), and basic cleaning tasks. You'll also handle cash/credit transactions and complete/ support in completing, cash/car reconciliation for the hotel.

About you…

The successful candidate will have previous reception and night working experience ideally within a hotel environment. Experience with Opera PMS is advantageous.

• Excellent written and spoken communication skills
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time
• As you may be working alone, or as part of a small team, it’s important you also work well under your own initiative

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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