Night Porter

SeeMe Hired Ltd

Oswestry

On-site

GBP 18,000 - 23,000

Full time

2 days ago

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Benefits offered by this job

Free staff meals

Free onsite parking

Pension Scheme

Progression and career development

Job summary

LQ Resorts in Oswestry is seeking a Night Porter to join the team. This role focuses on guest care, safety, and smooth night-time operations in a small team.

You will greet guests, cover reception, manage left luggage, assist with events, upsell hotel services, and maintain high standards of presentation. GCSE requirements apply; experience of night shifts and cash handling preferred; free staff meals and parking available.

Qualifications

Experience of working nights.
Experience of dealing with the public.

Responsibilities

Greet guests on arrival and provide porterage to night guests.
Cover reception duties and ensure tasks are completed efficiently.
Assist with left luggage handling and safety procedures during night shifts.
Maintain cleanliness of public areas and support event setup.

Skills

Night shift experience

Cash handling

Customer service

Public interaction

Education

English GCSE

Maths GCSE

Job description

An opportunity has arisen for a Night Porter to join our team. The successful Night Porter will be customer-focused and reliable and able to work as part of a small team. They must be flexible to ensure shifts are covered and the needs of the guests and clients are met in order to provide safety and the best guest experience.,

To greet all guests on arrival and porterage service to all guests arriving at night.
To provide cover for the reception desk and ensure all duties are carried out efficiently and timely.
In the absence of a Resort Manager /Deputy or Night Supervisor, must be responsible for night time emergency and evacuation procedures.
In the absence of a Resort Manager /Deputy or Night Supervisor, must demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
In the absence of a Resort Manager /Deputy or Night Supervisor, must strictly follow all procedures for left luggage.
Ensure guests needs are met throughout the night.
Handle, follow up and communicate any comments or complaints, ensuring key information is passed over in the handover.
Ensure public areas of the hotel are clean and tidy.
Assist with preparations and setting up for the following day's events.
To confidently upsell all hotel services and facilities on offer during their stay.
To keep up to date with changes to any services the hotel provides such as Menu and future events.
Maintain knowledge of the local area in order to support guests during their stay and can direct them when required or arrange local transport.
To ensure that all guests payments/accounts are charged accurately and they are provided with the correct documents/receipts.
To adhere to the hotel cash/credit card handling procedures and report any discrepancies to the supervisor or Head of Department.
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as left luggage policy.
Be aware of and follow all Health and Safety procedures.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager., Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

Values

To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business. Confident and approachable
Good team work and can work well alone
Calm under pressure with the ability to prioritise
Excellent selling and customer service skills
Can use own initiative and problem solve
Resilience and calm attitude when dealing with face-to-face complaints, Ability to work to deadlines
High standards of presentation, organisation and cleanliness
Great attention to detail
Excellent standards of Customer Service
Excellent time management and organisation skills
Excellent communication, both written and verbal
Reliable and calm under pressure.
Able to work as a team or alone
Able to problem solving
Ability to provide clear instruction
Flexible approach to work
Thrives on routine daily tasks