Night Porter

The Club Company; Exeter; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Health club access

Group exercise classes

Discounted golf facilities

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

Meal discounts on duty

Meal discounts off duty

25% off retail

Spa discounts

Membership discount for family

Employee Assistance Programme

Personal development programs

Cycle to Work scheme

Competitive golf events

Stream financial flexibility

Free parking

Uniform provided

Job summary

The Club Company in Exeter is seeking a dependable Night Porter to manage front-desk operations during the night shift and provide a secure, welcoming overnight experience for guests.

You will handle late check-ins, balance accounts, oversee night-time operations, and support team communication to maintain high service standards throughout the night.

Qualifications

• Experience of comparable work in a hotel/hospitality environment preferred.

Responsibilities

• Overnight front-desk operations and guest contact to ensure a seamless overnight stay.
• Manage late check-ins and early check-outs and reconcile charges from the previous day.
• Ensure hotel security and smooth communication with guests and team members.
• Balance financial accounts and report maintenance issues; support night-time cleaning operations.

Skills

Hotel/hospitality experience

Job description

About Us

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

Caring, we are hosts with heart, helpful and respectful to customers – putting people first.

Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.

Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.

Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.
• Uniform provided (role dependent).

The Role

We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.

As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you'll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed.

To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas.

Experience & Skills Required

• Experience of comparable work in a hotel/hospitality environment preferred.

Schedule

• We operate a 7-days a week business, including weekends and holidays as required
• Shift Type: Overnight, ensuring a smooth and secure operation during the night hours.

Embracing You

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!