Receptionist

Scape Australia Management Pty; Shoreditch; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite gym

Free fruit

Holiday allowance

Cycle to Work

Pension scheme

EAP

Team socials

Career progression

Maternity + Paternity benefits

Annual awards

Job summary

Scape is seeking a friendly Receptionist for the Shoreditch site in the UK. You will provide a knowledgeable welcome to students and guests, manage post and parcels, and keep the booking system up to date while ensuring the reception area is tidy.

You will work within a team at Front of House, adhere to health and safety procedures, log maintenance requests, and handle enquiries with professionalism. The role includes access to onsite gyms, great holiday allowance, and progression opportunities.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• Keeping our booking system updated
• Keeping the reception desk and entrance lobby clean and tidy at all times
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Raising maintenance requests for students and general maintenance and communicating with our maintenance team
• Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
• Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution

Job description

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience

As a Scape receptionist, your main responsibilities would be:

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• Keeping our booking system updated
• Keeping the reception desk and entrance lobby clean and tidy at all times
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Raising maintenance requests for students and general maintenance and communicating with our maintenance team
• Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
• Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution

Why work with us?

As a Receptionist you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

We have a range of employee benefits including:

• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee assistance programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work & Tech Scheme*
• Increasing holiday allowance*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

Location

Shoreditch

Department

Front of House

Job Title

Receptionist

Salary

£13.09

City

Shoreditch