Night Porter

The Midland; Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

The Midland in Manchester is seeking a dedicated Night Porter to support the Front Office team and ensure seamless after-hours service for guests. You’ll contribute to guest experiences by handling room service, assisting with night-time housekeeping, and maintaining security and safety throughout the hotel.

You will work as part of a vibrant night team, liaising with the Night Manager and other departments to close daily operations efficiently, while upholding Leonardo Hotels’ standards of care

Qualifications

• Experience in hotel front office or night shift is beneficial.
• Strong customer service skills and the ability to stay calm under pressure.
• Willingness to assist across departments during night hours.

Responsibilities

• Ensure the safety and security of the hotel and guests.
• Carry out regular Fire Walks, inspect emergency exits and firefighting equipment.
• Manage multiple room service orders in the kitchen and deliver promptly.
• Assist the Night Manager with closing the business date and preparations for the day ahead.
• Undertake basic housekeeping and maintenance tasks after hours.

Skills

Guest care

Teamwork

Security awareness

Fire safety

Multi-tasking

Hospitality experience

Job description

LMM - The Midland is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.If you’re our ideal Night Porter, you will:• Along with your other colleagues in the Night team, take responsibility for the safety and security of the hotel and our guests.• Carry out regular Fire Walks each night, inspecting emergency exit routes and firefighting equipment whilst also ensuring the security of the hotel and clearing the corridors of clutter.• Be able to manage multiple room service orders in the kitchen, preparing food to a high standard and delivering orders in good time.• Assist the Night Manager with closing the business date and preparing the hotel for the day ahead.• Undertake basic Housekeeping and Maintenance tasks to ensure guest satisfaction even when things don't quite go to plan after-hours.Some of the perks our Night Porter could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Night Porter?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!