Night Porter part time

Holiday Inn Stevenage / Hampton by Hilton Edinburgh West End; Stevenage; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Training program

Staff discounts

AccessPay

EAP

Flexible hours

Sick pay

Staff meals

Above min wage

Gym access

Career breaks

Staff parking

Job summary

Holiday Inn Stevenage is seeking a Night Porter to help ensure the safety and security of guests and staff during night hours, with routine checks and coordination of late-night operations.

You will support early morning breakfast prep and liaise with guests to resolve issues in a courteous, professional manner across hotel departments.

Flexibility to work night shifts, keen attention to detail and strong communication are essential to delivering high-quality service and guest satisfaction.

Qualifications

• Attention to detail to ensure all areas are clean and presentable.
• Strong communication to interact with guests and staff.
• Customer service to assist guests and handle requests.

Responsibilities

• Ensure the safety and security of guests, staff and the hotel at night.
• Perform a minimum of two security checks at regular intervals.
• Assist with early-morning breakfast preparation at 6am.
• Liaise with guests and residents, resolving issues in a courteous and professional manner.
• Support operations across departments as needed to deliver service.

Skills

Attention to detail

Communication skills

Customer service

Overnight shifts

Job description

What is in it for you?

As part of the team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• AccessPay – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme

• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilitiesCareer and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6 am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.