Night Porter

Surya Hotels; Great Holland; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Increasing annual leave

Flexible working hours

Up to 50% off meals and stays acrossUK

On site parking

24/7 Employee Assistance Programme

Development programmes

Apprenticeships

Bike to work scheme

Retail discounts

AE Pension

Job summary

Dragonfly Hotel, Colchester is seeking an enthusiastic Night Porter to join our team. If you thrive when others are sleeping, you’ll enjoy the variety and pride in delivering outstanding guest service in a busy hotel.

You’ll work a 4 on, 4 off shift pattern, with clear responsibilities from security and reception checks to preparing breakfast handover to the day team. DBS clearance will be arranged for the successful candidate.

Qualifications

• Experience of Night Working (preferred).
• Reception/customer service experience advantageous.
• Minimum 1 year hospitality experience preferred.
• Excellent punctuality and attention to detail.

Responsibilities

• Adopt a security and safety conscious attitude. Priority is to ensure guest safety and satisfaction and safety of Hotel property; check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Skills

Night shift experience

Customer service

Hospitality experience

Punctuality & detail

Job description

We're looking for an enthusiastic, reliable and calm under pressure individual to join our team as our next Night Porter. If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you! Working a 4 on, 4 off shift pattern, no two nights are ever the same. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

The Dragonfly Hotel, Colchester, offers a welcoming and comfortable stay for both business and leisure guests. Located close to Colchester's historic city centre and the beautiful Essex countryside, we pride ourselves on delivering great hospitality, excellent food and outstanding customer service.

As a Night Porter your responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Experience and skills for our Night Porter role:

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail

*The Company will arrange a DBS check for the successful candidate. Employment cannot commence until a satisfactory DBS clearance has been received.

What we offer you:

• Increasing annual leave – up to 33 days!
• Flexible working hours
• Up to 50% off meals and stays across our UK hotels
• On site parking - where available
• 24/7 Employee Assistance Programme – support whenever you need it
• Stream access – draw or save your wages as you earn!
• Development programmes to help you rise into a true 'Hospitality Superstar'
• Apprenticeships, training and internal promotion opportunities
• Bike to work scheme
• Retail and supermarket discounts
• AE Pension

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!