Night Porter

Surya Hotels; Colchester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Annual leave up to 33 days

Flexible working hours

On-site parking

Employee Assistance Programme

Stream access / wage draw

Job summary

The Dragonfly Hotel, Colchester, is seeking a Night Porter to join our team. You’ll work a 4 on, 4 off pattern, staying calm under pressure while ensuring guest safety, quiet sleeping areas, and smooth night operations.

Responsibilities include night checks, reception tasks, incident response, breakfast setup, and assisting guests with queries. DBS clearance will be arranged for the successful candidate.

Qualifications

• Experience in hospitality or night Porter role preferred.
• Ability to remain calm under pressure and handle security-related tasks.
• Good communication and guest service skills.

Responsibilities

• Conduct security and safety checks to protect guests and property, ensuring quiet sleeping areas during night hours.
• Complete night checklists and audits, manage reception tasks, and prepare for the next day’s operations.
• Respond to incidents during night shifts and coordinate with emergency services when needed.
• Assist with breakfast setup and ensure smooth handover to the day team.

Job description

We're looking for an enthusiastic, reliable and calm under pressure individual to join out team as our next Night Porter. If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you! Working a 4 on, 4 off shift pattern, no two nights are ever the same. In a new era in hospitality, make your mark and really drive it forwards, embracing our‘Ownership with Personality’ values.

The Dragonfly Hotel, Colchester, offers a welcoming and comfortable stay for both business and leisure guests. Located close to Colchester's historic city centre and the beautiful Essex countryside, we pride ourselves on delivering great hospitality, excellent food and outstanding customer service.

Experience and skills for our Night Porter role:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

* The Company will arrange a DBS check for the successful candidate. Employment cannot commence until a satisfactory DBS clearance has been received.

What we offer you:

• Increasing annual leave – up to 33 days!
• Flexible working hours
• Up to 50% off meals and stays across our UK hotels
• On site parking - where available
• 24/7 Employee Assistance Programme – support whenever you need it
• Stream access – draw or save your wages as you earn!
• Development programmes to help you rise into a true 'Hospitality Superstar'
• Apprenticeships, training and internal promotion opportunities
• Bike to work scheme
• Retail and supermarket discounts
• AE Pension

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!