Night Porter

Dallas Burston Polo Club Hotel; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday incl. BH

Discounted hotel room rates

Incentives and rewards

Professional growth opportunities

Job summary

Dallas Burston Polo Club Hotel, newly opening in Warwickshire, offers a luxury hotel experience with polo facilities and top-tier amenities. The role focuses on welcoming guests, maintaining a secure and well-presented hotel overnight, and supporting night operations to ensure a smooth morning handover.

You will be part of a team ensuring guest satisfaction, handling requests, and following hotel standards, with opportunities for professional growth and night-shift flexibility.

Qualifications

• Have worked in a hotel or accommodation services business.
• Able to work in a fast-paced environment and enjoy it.
• Able to work independently and self-motivated to complete tasks.
• Flexible for night shifts and weekends.

Responsibilities

• Welcomes guests with warm, friendly service and keeps the hotel presented for morning guests.
• Ensure revenue is charged correctly and keys are kept securely.
• Carry out morning call service and deliver newspapers as required.
• Support cleaning of public areas, bars and function rooms as requested.
• Serve drinks and light refreshments during the night per guest requests.
• Check in/out guests using the PMS system and log incidents as needed.
• Ensure fire safety procedures and documentation are maintained.

Job description

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward-thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.

• To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Order newspapers and deliver where necessary.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty
• Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
• Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development