Night Porter

Bespoke Hotels; Coventry; Sur place; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Discounted hotel stays

Résumé du poste

Bespoke Hotels is seeking a dedicated Night Porter in the Coventry area to ensure guest safety and smooth nightly operations. You will be responsible for security, preparing breakfast setups, serving drinks, and maintaining clean public spaces while providing attentive service to guests throughout the night.

The ideal candidate has customer service experience in hospitality, is reliable, and keen to learn as part of a growing team.

Qualifications

• Experience in customer service or hotels preferred.
• Customer-focused approach essential.

Responsabilités

• Perform security checks of building and guests.
• Set up restaurant for breakfast and serve drinks in the bar.
• Clean all public areas and assist guests as needed.
• Take telephone calls and respond to guest requests.
• Complete daily handover procedures and maintain safety checks during night hours.

Connaissances

Customer service

Hospitality

Night shift

Description du poste

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

• We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

As a Night Porter you will be expected to

• security of building & guests


• setting up restaurant for breakfast


• serving drinks in the bar


• Cleaning all public areas.


• Taking telephone calls


• Must be customer service focused

We are looking for someone who is able to work between the hours of 7pm and 11am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests needs throughout the night.

The ideal person will have at least 1 years’ experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties Will Include

• To complete statutory fire and security checks.


• To provide room service, preparing and serving food to Company standards.


• Complete daily hand over procedures in an efficient and responsible manner.


• Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.