Housekeeping Room Attendant

Dallas Burston Polo Club Hotel; England; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Discounted hotel room rates for you, (

Incentives and rewards

Opportunities for professional growth

Job summary

Dallas Burston Polo Club Hotel is seeking a dedicated Housekeeping Attendant to join our newly opening 41-bedroom luxury hotel on the Polo Club estate in Warwickshire. You will ensure spotless rooms, public areas, and consistent high standards of cleanliness to delight guests.

You will work as part of a friendly team, showing attention to detail, reliability, and a courteous attitude toward guests. Training and development opportunities are available in a fast-paced environment.

Qualifications

• Experience in housekeeping or hotel environment preferred.
• Ability to maintain high cleanliness standards.
• Good communication and customer service skills.

Responsibilities

• Maintain cleanliness, hygiene and tidiness in bedrooms, corridors, function rooms and public areas.
• Assist in daily cleaning of assigned rooms and public areas to high standards.
• Report maintenance issues and follow up until resolved.
• Provide courteous and proactive service to guests to enhance satisfaction.
• Log and secure guest property and assist with guest complaints when needed.
• Attend all health and safety and food safety training as directed.
• Adhere to health and safety regulations and safe work practices.
• Perform additional tasks as requested by the Line Manager.

Skills

Attention to detail

Team player

Work under pressure

Courteous to guests

Flexibility

Education

High school diploma or equivalent

Job description

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development