Night Porter

Heartwood Inns; Emsworth; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic and expanding hospitality group as a Night Manager, where your meticulous attention to detail and commitment to guest care will shine. In this role, you'll ensure the safety and well-being of guests during overnight stays while maintaining the property's cleanliness and operational standards. With a focus on exceptional service, you'll support night audits and prepare for breakfast service, all within a warm and genuine community. As the company grows, so do your opportunities for progression in a supportive environment. This is your chance to be part of a vibrant team dedicated to creating memorable experiences for guests.

Benefits

Employee Assistance Program

Instant pay access

Enhanced Maternity & Paternity leave

Referral Bonus

Discount on food

Birthday gift

Long Service Recognition

Retail discounts

Cycle to Work Scheme

Qualifications

• 1-2 years experience as a Night Porter or Auditor in hospitality.
• Ability to work independently when Night Managers are off.

Responsibilities

• Assist in ensuring guest safety and smooth overnight operations.
• Perform cleaning duties and maintain property standards.
• Handle late check-ins and early check-outs.

Skills

Attention to Detail

Organizational Skills

Reliability

Guest Care

Job description

Hourly rate of £14.25 per hour
Flexi Contract

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Porter at Heartwood Collection, you'll assist in the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be key in delivering exceptional guest care and ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.

Key Responsibilities

• Assist the Night Manager in ensuring guest safety and smooth overnight operations.
• Perform cleaning duties and maintain property standards.
• Handle late check-ins, early check-outs, and reservation checks.
• Support night audits, including fire, health & safety, and security checks.
• Prepare for breakfast service and provide shift handovers.
• Follow emergency procedures, including fire evacuations.

What We Offer

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re responsible, reliable, and have a keen eye for details.
• Well-organised and able to learn systems and audits for overnight.
• Have the ability to work alone when night managers are off.
• 1-2 years experience as a Night Porter/ Auditor in a hotel or hospitality setting.

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship.