Night Porter

Village Hotels; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative hospitality company is seeking a Night Porter to deliver exceptional service in a vibrant environment. This role involves engaging with guests throughout their stay, ensuring smooth operations from check-in to room service. With a focus on customer satisfaction, you will play a key role in creating memorable experiences. The company offers a fun and inclusive workplace, emphasizing personal growth and well-being. Join a team that values individuality and creativity while enjoying fantastic benefits, including health memberships, flexible hours, and discounts. If you are passionate about hospitality, this is the perfect opportunity for you!

Benefits

Complimentary Health and Wellness Membership

Discounted overnight stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training programs

Flexible working hours

Mental health support

Employee Assistance Programme

Birthday off

Company Pension scheme

Qualifications

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments from check-in to room service.

Skills

Customer Service

Problem Solving

Self-Initiative

Interpersonal Skills

Job description

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discounted overnight stays at Village Hotels from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink at any Village Hotel Pub & Grill, on or off shift.
• 30% discount in our Village Hotel Starbucks stores, on and off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Mobile Gaming training platform for engaging learning across hotel areas.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, with monthly programs supporting mental health.
• Mental health support, including mental health days and first aiders.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, inclusive work environment with regular team events.
• Reward and Recognition schemes, anniversary rewards, and community events.
• Electric car salary sacrifice scheme.
• Your birthday off, guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.
• Terms and conditions apply based on your contract.

Our hotels operate 24/7, with a lively Pub & Grill and health club. As a Night Porter, you'll ensure exceptional service throughout the night, supporting all departments, from check-in to room service and bar service. This varied role involves engaging with every stage of the customer journey.

What we need from you:

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.
• Self-initiative and independence.
• Knowledge of what a good job looks like.
• Strong relationships with all hotel departments.

**Please note - All offers are subject to a successful DBS check in this role.**

Come and be part of something new & special - Work, Grow & Play the Village Way!