Night Porter Casual

The Midland Hotel; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team as a Night Porter in a leading hotel group, where your contributions will enhance guest experiences. This role is perfect for those who thrive in dynamic environments, offering opportunities for personal growth and career progression. With a focus on safety and guest satisfaction, you will play a crucial part in daily operations, from check-ins to assisting in the kitchen. Enjoy a supportive workplace that values your hard work and offers fantastic perks, including special room rates and ongoing training. A bright future in hospitality awaits you!

Benefits

Special rates on hotel rooms

Recognition scheme

Meals on duty

Referral bonus scheme

Team celebrations and awards events

Access to Pension Scheme

Life Assurance

Wellbeing Support

Ongoing training

Clear progression paths

Qualifications

• Detail-oriented with a focus on guest safety and satisfaction.
• Experience in hospitality or customer service roles is beneficial.

Responsibilities

• Support smooth operations as a Night Porter, ensuring guest satisfaction.
• Conduct regular safety checks and assist with room service orders.

Skills

Customer Service

Attention to Detail

Teamwork

Safety and Security Awareness

Education

High School Diploma

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Night Porter, you’ll be at the heart of the hotel, supporting your Head of Department to ensure smooth operations. This busy role involves working as part of a vibrant team to maximize guest satisfaction through excellent care. You’ll interact with guests during check-in and check-out, and also contribute to their experience by assisting in the kitchen with room service orders.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: plan your city break!
• Recognition scheme: earn vouchers for your fabulous self
• Meals on duty
• Referral bonus scheme
• Team celebrations and awards events
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

If you’re our ideal Night Porter, you will:

• Be yourself!
• Share responsibility for the safety and security of the hotel and guests
• Conduct regular Fire Walks each night
• Be detail-oriented, especially when setting out breakfast items in the morning

Why join us?

We value our colleagues as much as our guests. Once part of the Leonardo community, your hard work and pace are appreciated. Our “GROWonline” learning portal, regular coaching, and training programs, along with Wellness webinars, support your development. With practical training and clear career progression, a bright future in Hospitality awaits you!

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. Managing over 55 hotels in the UK & Ireland, and as one of the fastest-growing hotel groups, we have exciting expansion plans. There’s never been a better time to join us!