NIGHT PORTER CASUAL

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant team as a Night Porter at a leading hotel, where your role is crucial in ensuring guest satisfaction and safety. You'll be at the heart of hotel operations, engaging with guests and contributing to their experience. With a focus on teamwork and attention to detail, you'll thrive in a supportive environment that values your contributions. Enjoy excellent perks, ongoing training, and a pathway for career progression in a dynamic hospitality setting. Become part of a community that celebrates its employees and fosters a fun, friendly workplace.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Company Pension Scheme

Life Assurance

Wellbeing Support

Ongoing job-related training

Qualifications

• Ability to deliver excellent guest care and maximize satisfaction.
• Detail-oriented with a focus on presentation and safety.

Responsibilities

• Responsible for the safety and security of the hotel and guests.
• Prepare room service orders and set out breakfast items.

Skills

Guest Care

Attention to Detail

Teamwork

Safety and Security Awareness

Job description

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

Some Of The Perks Our Colleagues Enjoy Include

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
  
  

If You’re Our Ideal Night Porter, You Will

• Be yourself!
• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
  
  

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About Leonardo Bristol City

The newly built Leonardo Bristol City offers 197 stylish bedrooms, completed with Leonardo DREAM beds, an exclusively designed mattress and modern ensuite bathrooms. Enjoy a comfortable night's sleep and wake up refreshed, and ready to explore the city or get stuck into a busy day of meetings. Enjoy a vast choice of drinks in our onsite bar and refuel with a meal in the hotel restaurant. There is a fully-equipped gym onsite for guests to keep fit whilst travelling.

Leonardo Bristol City is BREEAM certified. BREEAM is a world leading sustainability assessment method for buildings. BREEAM assesses a buildings environmental, social and economic sustainability performance using standards developed by BRE. Meaning that it is a sustainable environment that helps protect natural resources and enhances wellbeing.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!