Night Porter - Casual

Radisson Blu; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Porter to join their vibrant team. This role is essential in delivering exceptional guest experiences, ensuring every moment is memorable. You will manage various front office tasks, from check-in to check-out, all while exuding warmth and professionalism. The company values flexibility and a positive attitude, making it a great opportunity for those passionate about hospitality. With opportunities for career progression and comprehensive development programs, this position offers a chance to grow in a dynamic environment. Join a team dedicated to making every moment matter!

Benefits

Special rates for team members

Comprehensive development programs

Contributory pension scheme

Complimentary meal on duty

Uniform provided

Access to Employee Assistance Programme

Opportunities for career progression

28 days holiday for full-time staff

Free access to leisure and gym facilities

Qualifications

• Strong verbal communication skills and attention to detail.
• Experience in hospitality is beneficial but not essential.

Responsibilities

• Manage check-in and check-out processes for guests.
• Ensure guest satisfaction through proactive service.

Skills

Flexibility

Attention to detail

Creative problem-solving

Verbal communication

Customer service

Education

Experience in a similar role

Job description

Radisson Hotel Group - Night Porter Job Description

Radisson Hotel Group is one of the world's largest hotel groups, featuring ten distinctive hotel brands, with over 1,160 hotels in operation and under development across 95+ countries. Our overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

We prioritize our people as the key to our success and future. Our team members are true Moment Makers, embodying our culture, spirit, environment, and opportunities that empower you to excel every day, everywhere. Together, we make Every Moment Matter.

Position: Night Porter

We are seeking a Night Porter to join our dynamic team at Radisson Hotel Group.

What We Offer

• Special rates for team members, friends, and family during travel and hotel stays.
• Comprehensive development programs, including an individual development plan and access to over 20,000 learning modules via Radisson Academy.
• Participation in Responsible Business initiatives, creating shared value and a better planet.
• Contributory pension scheme and Life Assurance.
• Complimentary meal on duty.
• Uniform provided.
• Access to Employee Assistance Programme through UNUM.
• Opportunities for career progression.
• 28 days holiday for full-time staff.
• Free access to leisure, pool, and gym facilities during off-peak times, where applicable.

Night Porter Role

The front office team is crucial in delivering a warm welcome and memorable experiences for our guests. As a Night Porter, you will:

• Enjoy the vibrant pace of hotel life, managing everything from check-in to check-out and beyond.
• Ensure all aspects of the guest journey are delivered to the highest standards.
• Exude patience, empathy, and a welcoming personality.
• Work proactively to ensure guest satisfaction and smooth front office operations.

Desired Qualities

• Flexibility and a positive 'Yes I Can!' attitude.
• Attention to detail.
• Creative problem-solving skills.
• Passion for delivering exceptional service.
• Ability to work collaboratively to ensure guest satisfaction.
• Strong verbal communication skills.
• Experience in a similar role is beneficial but not essential.

Join us in creating extraordinary moments as part of our team of Moment Makers. We look forward to welcoming you!