Night Porter

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and dynamic team at an innovative hotel chain where you can thrive in a fun and inclusive environment. As a Night Porter, you will be a key player in delivering exceptional service to our guests, ensuring their needs are met throughout the night. This role offers a unique opportunity to engage with guests, solve problems, and contribute to a lively atmosphere. With excellent training programs and a focus on well-being, this position is perfect for those looking to grow and develop in the hospitality industry. Be part of something special and help create memorable experiences for our guests.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training and development programs

Mental Wellbeing support

Financial wellbeing support

Guaranteed day off on your birthday

Enhanced maternity and paternity benefits

Company Pension scheme

Qualifications

• Ability to think quickly and solve problems proactively.
• Strong communication skills for guest interactions.

Responsibilities

• Ensure exceptional service for guests throughout the night.
• Support all departments and manage room service orders.

Skills

Customer Service

Problem Solving

Teamwork

Education

High School Diploma

Job description

Social network you want to login/join with:

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise, with hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon. We rely on you to deliver exceptional service that sets us apart from the competition.

Join us and enjoy benefits such as:

1. Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
2. Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
3. Friends and Family discounted stays from £49, including breakfast.
4. 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
5. 30% discount on and off shift in our Village Hotel Starbucks stores.
6. Excellent training and development programs, including Rising Stars and Talent Academy.
7. Innovative training via our Mobile Gaming platform across hotel areas.
8. Discounts and cashback offers on High Street Brands and Supermarkets.
9. Well-being and Healthcare benefits, including monthly programs to support mental health.
10. Mental Wellbeing support with Mental Health first aiders and up to 2 mental health days annually.
11. Financial wellbeing support and salary drawdown via Wagestream.
12. Access to Employee Assistance Programme for support and counselling.
13. A fun, inclusive work environment with team events.
14. Reward and Recognition schemes, anniversary rewards, and BIG People Days.
15. Electric car salary sacrifice scheme.
16. Guaranteed day off on your birthday.
17. Discounted Health Cash plan and Sick pay Insurance.
18. Enhanced maternity and paternity benefits and pay.
19. Company Pension scheme and Life Insurance.

*Terms & Conditions apply based on your contract.

Our hotels operate 24/7, providing continuous first-class customer service. As a Night Porter, you will play a crucial role in ensuring our guests receive exceptional service throughout the night. Working with the Night team, you will need to think quickly, solve problems proactively, and support all departments. This role involves every step of the customer journey, from check-in to preparing room service orders and serving at the bar.

We value diversity and inclusion and invite you to join us in creating a vibrant, dynamic environment where our guests and staff thrive. Come and be part of something new & special - Work, Grow & Play the Village Way!