Night Porter

The Inn Collection Group; Windermere; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a multi-award-winning hospitality group as a Night Porter in the stunning Lake District. This role is perfect for someone who thrives in a night-time environment, ensuring guests have a seamless experience. Your responsibilities will include welcoming guests, maintaining cleanliness, and ensuring safety through security checks. With a focus on exceptional customer service, you will play a key role in creating a warm and inviting atmosphere. This opportunity not only offers a chance to work in a beautiful location but also to be part of a team recognized for its commitment to making people happy.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid Breaks

Discounted room bookings

Confidential support through Employee Assistance Programme

Tronc (tips) included

15% off bed and breakfast for family

Opportunity for spontaneous trips with £50 on same day bookings

Participation in the Give-inn back scheme

Qualifications

• Friendly and approachable with excellent customer service skills.
• Ability to work independently while staying organized.

Responsibilities

• Greeting and checking guests in and out at the reception.
• Assisting with inquiries at reception, the bar, or over the phone.
• Patrolling the premises to perform security checks.

Skills

Customer Service Skills

Strong Communication

Organizational Skills

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

About The Inn Collection Group

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Employee Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• Family and loved ones can enjoy 15% off bed and breakfast.
• 24/7 confidential support through our Employee Assistance Programme.
• Tronc (tips) included.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

About The Angel Inn, Bowness

Perched above Lake Windermere, The Angel Inn offers stunning views of the fells and surrounding countryside. Its elevated position makes it a standout destination, perfect for taking in the breathtaking beauty of the Lake District.

Night Porter Role

You’ll Fit Right Inn

As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organized.

Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. Additionally, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone.

If you’re energized by working through the night, have a knack for staying organized, and enjoy making guests feel at home, we think you'll fit right inn...

*Age-related pay rates apply for Under 21s.*