Night Porter

Village Hotels - Blackpool; Blackpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join Village Hotels as a Night Porter and play a vital role in delivering exceptional service throughout the night. Your responsibilities will include supporting customer experiences from check-in to room service, in a fun and inclusive environment that values growth and personal development.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Monthly programs supporting mental health

Guaranteed day off on your birthday

Enhanced maternity and paternity benefits

Company Pension scheme

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments in customer service.
• Involved in check-in, room service, and bar service.

Job description

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Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise, with hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon. We rely on you to deliver service that sets us apart from the competition.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Engaging training using our Mobile Gaming platform across hotel areas.
• Discounts and cashback on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly programs supporting mental health.
• Mental Health first aiders and up to 2 mental health days per year.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counseling.
• A fun, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and community involvement days.
• Electric car salary sacrifice scheme.
• Your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.

*Terms & Conditions apply based on your contract.

As a Night Porter, you'll play a key role in ensuring exceptional service throughout the night, supporting all departments, and being involved in every step of the customer journey, from check-in to room service and bar service.

Join us to be part of something special - Work, Grow & Play the Village Way!