Night Porter

Village Hotels; Tingley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join Village Hotels as a Night Porter and play a vital role in delivering outstanding customer service throughout the night. You'll support various departments, resolving guest issues and ensuring all aspects of their stay are exceptional. Enjoy benefits like leisure club membership, employee discounts, and a vibrant work environment focused on growth and well-being.

Benefits

Complimentary full leisure club membership

Employee discount on overnight stays

50% discount on food and drink

Exciting training platform

Well-being and healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Regular team events

Anniversary rewards

Birthday day off

Qualifications

• Ability to resolve guest issues efficiently and positively.
• Understand what excellent customer service entails.
• Capability to work independently.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments, including serving at the bar and preparing room service.
• Engage proactively with guests and other team members.

Skills

Customer Service

Problem Solving

Initiative

Job description

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Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

50% discount on Food and Drink purchased on or off shift at any Village Hotel

Exciting training platform with gamified learning

Discounts and cashback offers on many High Street Brands

A range of Well-being and Healthcare benefits

Financial wellbeing support via Salary Finance

Employee Assistance Programme

A fun, supportive and inclusive work environment with loads of Development opportunities

Regular team events with our BIG People days monthly

Excellent Reward and Recognition Incentive schemes

Monthly well-being programme for all employees to support your mental health

Anniversary rewards for key milestones of service

Birthday day off

Electric car salary sacrifice scheme

*T&C’s apply based on your contract

But what we need from you…

-Know what great customer service looks like
-Ability to resolve guest issues efficiently and positively
-Able to work on your own initiative
-Know what a good job looks like
-Forge and maintain strong relationships with all departments

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!