Night Supervisor

The Midland Hotel; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel in Manchester is seeking a Night Supervisor to oversee night operations, support the team, and enhance guest experiences. This role includes essential tasks such as handling night audits, managing guest communications, and ensuring safety protocols. Join a vibrant community within a growing hotel group that prioritizes colleague development and career progression.

Benefits

Special rates on hotel rooms

Recognition scheme with vouchers

Talent referral bonus

Employee celebrations and awards

Access to Pension Scheme

Wellbeing Support

Ongoing training programs

Clear progression paths in hospitality

Qualifications

• Experience in a hospitality role preferred.
• Strong communication skills required.
• Ability to manage safety and security.

Responsibilities

• Run the night audit and balance end-of-day accounts.
• Assist guests at check-in and check-out.
• Manage room service orders and coordinate with the Night Porter.

Skills

Guest communication

Team collaboration

Problem solving

Job description

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Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Supervisor, you’ll be right in the heart of the hotel, supporting your Head of Department and ensuring smooth operations. This busy role involves running the night audit, balancing end-of-day accounts, and working with a vibrant team to exceed guest expectations.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme: earn vouchers for your achievements
• Talent referral bonus for recommending new team members
• Celebrations like Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths
• Responsibility for hotel and guest safety and security
• Confidence in guest communication at the desk, email, or phone
• Assist guests at check-in and check-out, bringing positivity to your work
• Manage room service orders and coordinate with the Night Porter for guest meals

We value our colleagues as much as our guests. Joining our team means becoming part of the Leonardo community. We support your development through programs like the “NEW Team Coach” workshop, “Guest Care” training, and the “Insights Trainee Manager Programme,” helping you grow into management roles. With practical training and clear career progression, a bright future in hospitality awaits!

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with plans for significant expansion in the coming years. Join us during this exciting time!