Night Porter

Surya Hotels; Aston End; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Stream wage access

Discounts on meals and stays

Development programmes and apprentices

Bike to work scheme

Bus saving scheme

AE Pension

Free on-site parking

Job summary

Theobalds Estate is seeking a reliable Night Porter to join our team. Working 4 on, 4 off, you thrive when others sleep and take pride in guest service while keeping the property secure.

Your duties include night audits, safety walks, breakfast setup prep, handling guest queries, and assisting during incidents. DBS clearance will be arranged, and a supportive benefits package awaits in our expanding hospitality group.

Qualifications

• Experience with night work is preferred.
• Superb customer service skills from reception or similar is highly advantageous.
• Minimum 1 year hospitality experience preferred.
• Excellent punctuality and attention to detail.

Responsibilities

• Adopt a security and safety conscious attitude. Priority is to ensure guest safety and property safety while sleeping.
• Complete night checklists, reception audits, cleaning schedules, breakfast setup, and handover to day team.
• Attend to incidents during night service and assist in emergencies.
• Carry out breakfast setup duties to ensure morning operations run smoothly.

Skills

Night working

Customer service

Hospitality experience

Punctuality

Job description

We're looking for an enthusiastic, reliable and calm under pressure individual to join out team as our next Night Porter. If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you! Working a 4 on, 4 off shift pattern, no two nights are ever the same.
In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Set amidst 55 acres, Theobalds Estate is located within the grounds of a Grade II Listed Georgian mansion house. The mansion house itself is currently undergoing restoration as part of a two-year project, which will add to the estate’s unique charm.

As a Night Porteryour responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Experience and skills for our Night Porter role:

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail

*The Company will arrange a DBS check for the successful candidate. Employment cannot commence until a satisfactory DBS clearance has been received.

What we can offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme
• Bus saving scheme
• AE Pension
• Free on-site parking – site dependent
• Company Events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!