Night Auditor

Dalata Hotel Group; Birmingham; Presencial; GBP 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free employee meals on duty

50% Off F&B in all properties

€£60 Employee rate on rooms for allDal

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Pension access

Dalata Academy development programs

Staff appreciation events

Descripción de la vacante

Dalata Hotel Group is seeking a reliable Night Auditor to support overnight operations across a 3–4 star hotel environment in the United Kingdom. The role includes night audits, front office tasks, and ensuring safety and guest satisfaction.

You will manage night-time procedures, lead the Night team, and contribute to daily hotel strategies, while delivering exceptional service to guests and maintaining standards overnight.

Formación

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsabilidades

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Perform Front Office duties, including running the night audit report and check-in and check-out out guests
• Food & Beverage service at night.
• Clean the hotel lobby and meeting room area.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Conocimientos

Customer service

Independence

Communication

Calm under pressure

Descripción del empleo

We are looking for a reliable and customer-focused Night Auditor to join our team, with both full-time and part-time opportunities available. You’ll play an important role in ensuring the smooth running of the hotel overnight, supporting our guests, completing the night audit and financial procedures, and ensuring the hotel is safe, secure and ready for the day ahead.

Your Job

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Perform Front Office duties, including running the night audit report and check-in and check-out out guests
• Food & Beverage service at night.
• Clean the hotel lobby and meeting room area.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

What You'll Need

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/ 4-star hotel is desired but not essential

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Pension access
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.