Night Operations Manager – Hotel Leadership, Liverpool

Platinum Recruitment Consultancy; Liverpool; Presencial; GBP 31 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Ongoing role

5 nights per week

Resumo da oferta

Platinum Recruitment Consultancy is seeking a Night Manager for an ongoing night role in Liverpool. You will oversee overnight hotel operations, supervise the night team, and ensure high standards are maintained.

The ideal candidate has prior Night Manager or Night Supervisor experience, strong communication and problem-solving skills, and comfort using the PEP system. Flexible to work 5 nights out of 7 is essential; excellent attention to detail is required.

Qualificações

• Previous experience as a hotel Night Manager or Night Supervisor
• PEP system experience is essential
• Strong communication and problem‑solving skills
• Excellent attention to detail
• Confident managing a team and handling overnight operations
• Flexible to work 5 nights out of 7

Responsabilidades

• Oversee the smooth running of the hotel overnight, ensuring high standards
• Supervise the night team and ensure standards are consistently met
• Act as Duty Manager in the absence of the Front Office Manager
• Manage complaints, requests, disturbances and overnight issues
• Oversee Night Audit, accounting and financial procedures
• Manage arrivals, departures, reservations, cancellations and amendments
• Ensure accurate handovers and maintain the night diary
• Prepare and coordinate daily summary reports
• Communicate nightly activities, VIPs, groups and special requests
• Support the Front Office Manager with staffing, planning and operations
• Use the PEP system to manage overnight duties and processes

Conhecimentos

PEP system experience

Strong communication

Problem solving

Attention to detail

Team leadership

Descrição da oferta de emprego

Platinum Recruitment Consultancy is seeking a Night Manager for an ongoing night role in Liverpool. You will oversee overnight hotel operations, supervise the night team, and ensure high standards are maintained.

The ideal candidate has prior Night Manager or Night Supervisor experience, strong communication and problem-solving skills, and comfort using the PEP system. Flexible to work 5 nights out of 7 is essential; excellent attention to detail is required.