Night Manager - Overnight Hospitality Leader, Flexible Hours

RBH Hospitality Management Ltd; Lancashire; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Enhanced parental leave

Course Sponsorship

Discounted food & beverage

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team, safeguard guests and staff, and ensure the night audit is completed accurately. You will coordinate with all departments, respond to guest queries, and manage emergencies as the primary point of contact.

We are looking for a calm, proactive leader with strong attention to detail, excellent communication, and solid IT and PMS skills to maintain service standards through the night shift.

Qualifications

• Previous hotel night shift supervision experience preferred.
• Strong communication and numerical accuracy during audits.
• Proficiency with property management systems and hotel software.

Responsibilities

• The principal responsibility is the safety and security of guests, colleagues and the hotel, whilst ensuring the accurate and timely completion of the night audit function during the overnight hours
• You will manage the night team, ensuring each member is effective, supported, trained and developed
• Being the main point of contact for all in-house and external guest queries and requests during the night
• Liaising with all departments and ensuring swift and efficient communication across the hotel
• Taking responsibility for the smooth and efficient operation of the hotel overnight, ensuring guests receive a consistently high level of service
• Maintain clear communication with the day team by preparing detailed handover notes and ensuring all relevant information is recorded
• Handle any emergency situations overnight, acting as the point of contact and coordinating with the appropriate departments and emergency services where required

Skills

Attention to detail

Communication skills

IT skills

Night audit experience

Hospitality experience

Tools

PMS software

Job description

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team, safeguard guests and staff, and ensure the night audit is completed accurately. You will coordinate with all departments, respond to guest queries, and manage emergencies as the primary point of contact.

We are looking for a calm, proactive leader with strong attention to detail, excellent communication, and solid IT and PMS skills to maintain service standards through the night shift.