Night Operations Leader - 5-Star Hotel

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

On-site parking

Shuttle service

Employee discounts

Mercial/ Merlin discounts

Job summary

Fairmont Windsor Park - Arora Group in Egham is seeking a Night Manager to oversee overnight operations, ensuring service standards and guest safety. You will lead by example, coordinating with departments to resolve incidents and maintain luxurious service throughout the night.

The role requires strong leadership, excellent communication, and a calm, proactive approach to problem-solving in a premium hotel environment.

Qualifications

• Experience in a similar role within a 5-star hotel is advantageous.
• Excellent communication and interpersonal skills.
• Attention to detail and drive to maintain high standards.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Leadership

Customer service

Communication

Attention to detail

Problem solving

Resilience

Adaptability

PMS experience

Tools

Micros

Opera PMS

Job description

Fairmont Windsor Park - Arora Group in Egham is seeking a Night Manager to oversee overnight operations, ensuring service standards and guest safety. You will lead by example, coordinating with departments to resolve incidents and maintain luxurious service throughout the night.

The role requires strong leadership, excellent communication, and a calm, proactive approach to problem-solving in a premium hotel environment.