Head Housekeeper — Lead Luxury Hotel Housekeeping & Ops

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 48,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

Free on-site parking

Shuttle service Heathrow to hotel

Employee discounts

Cycle to work scheme

UK attraction discounts

Life assurance

Employee assistance programme

Job summary

Fairmont Windsor Park in Egham is seeking a Head Housekeeper to lead a large, diverse team of room attendants and supervisors. You will uphold the highest cleanliness standards, create a welcoming, immaculate environment and consistently exceed guests’ expectations in a five‑star setting.

This role requires strong leadership, budgeting awareness, and the ability to coach staff, analyse data, implement best practices, and respond to audits.

Qualifications

• Experience leading a large, diverse housekeeping team.
• Excellent communication across levels.
• Strong budgeting and cost control understanding.
• Ability to produce reports and analyse data to drive efficiency.
• Proven experience in a 5-star hotel environment.

Responsibilities

• Lead and manage a large housekeeping team to maintain the highest standards of cleanliness and guest satisfaction.
• Develop and implement efficient housekeeping procedures and best practices.
• Ensure company brand standards of quality and cleanliness are maintained at all times.
• Prepare and monitor the annual departmental operating budget, focusing on occupancy, payroll costs and departmental expenses.
• Ensure compliance with health, safety, and environmental regulations.
• Respond to audits to ensure continual improvement is achieved.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

Skills

Leadership

Communication

Attention to detail

Budgeting

Data analysis

Operational planning

Coaching

Team development

Adaptability

Professional appearance

English proficiency

Job description

Fairmont Windsor Park in Egham is seeking a Head Housekeeper to lead a large, diverse team of room attendants and supervisors. You will uphold the highest cleanliness standards, create a welcoming, immaculate environment and consistently exceed guests’ expectations in a five‑star setting.

This role requires strong leadership, budgeting awareness, and the ability to coach staff, analyse data, implement best practices, and respond to audits.