Night Manager – Luxury 5-Star Front Office & PMS Lead

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided & dry cleaned

Employee discounts

Life assurance

Cycle to work

Employee assistance

Merlin Entertainments discounts

Taste card

Job summary

Sofitel London-Heathrow invites a skilled Night Manager to lead overnight operations across departments in a luxury 5-star hotel connected to terminal 5. You will ensure top-notch service, safety, and efficiency while supervising a large, diverse team within a 4-on/4-off pattern.

Key requirements include strong leadership, exemplary communication, and practical experience with Micros and Opera PMS. Joining offers a competitive salary and comprehensive perks within the Arora group.

Qualifications

• Experience in a hospitality supervisory role.
• Strong leadership and communication skills.
• Excellent attention to detail and high standards.
• Proactive problem-solving under pressure.
• Resilience and adaptability in a fast-paced hotel environment.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Leadership

Communication

Attention to detail

Problem-solving

Resilience

Tools

Micros

Opera PMS

Job description

Sofitel London-Heathrow invites a skilled Night Manager to lead overnight operations across departments in a luxury 5-star hotel connected to terminal 5. You will ensure top-notch service, safety, and efficiency while supervising a large, diverse team within a 4-on/4-off pattern.

Key requirements include strong leadership, exemplary communication, and practical experience with Micros and Opera PMS. Joining offers a competitive salary and comprehensive perks within the Arora group.