Night Operations Lead - Safety, Service & Residents

Unite Students; Manchester; On-site; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays

Generous pension scheme

Life assurance 4x salary

Share save scheme

Enhanced family leave

Medicash

Employee Assistance Programme

Volunteer day

Retail and hospitality discounts

Job summary

Unite Group, operating the Unite Students brand, is seeking a Night Operations Supervisor in Manchester South to lead night shifts, keep the accommodation safe and well managed, and coordinate the night team across handovers and incident responses.

This hands-on leadership role requires decision-making, operational oversight, and a focus on resident safety and service quality to deliver a consistent, welcoming environment.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Ability to manage incidents and operational issues calmly.
• Solid understanding of health and safety procedures.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained throughout your shift.
• Supervise and support the night team, providing clear direction and maintaining high service standards.
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded.
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources.
• Oversee contractor access and activity on site, ensuring work is carried out safely.
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations.
• Support residents with queries or concerns, ensuring they feel safe and supported.

Skills

Team leadership

Incident management

Health & safety awareness

Customer service

Communication skills

Problem-solving

Job description

Unite Group, operating the Unite Students brand, is seeking a Night Operations Supervisor in Manchester South to lead night shifts, keep the accommodation safe and well managed, and coordinate the night team across handovers and incident responses.

This hands-on leadership role requires decision-making, operational oversight, and a focus on resident safety and service quality to deliver a consistent, welcoming environment.