Night Operations Lead - Safe, Welcoming Student Housing

Unite Foundation; Glasgow; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave + bank holidays

Generous pension scheme (4-11%)

Life assurance

Share save scheme

Enhanced Family Leave

Employee Assistance Programme (EAP)

One volunteering day per year

Discounts - retail and hospitality

Job summary

Unite Group, operating Unite Students and Hello Student brands, is recruiting a Night Operations Supervisor in Glasgow. You will lead night shifts to keep the accommodation safe, supervise the night team, and act as the escalation point for incidents and resident needs, coordinating responses and maintaining high service standards.

You will work closely with the wider property team to ensure handovers between shifts and a safe, supportive environment for residents.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supervising teams.
• Ability to manage incidents and operational issues under pressure.
• Good understanding of health and safety procedures.
• Organised, proactive and able to make decisions during shifts.
• Strong communication and problem-solving skills.

Responsibilities

• Lead night operations to keep the property safe, secure and well maintained during your shift.
• Supervise and support the night team with clear direction and high service standards.
• Act as the main escalation point for incidents and safety issues.
• Coordinate responses to emergencies and document actions.
• Carry out safety checks and audits to ensure compliance.
• Maintain clean, welcoming communal areas.
• Manage rotas and attendance for efficient coverage.
• Coordinate contractor access and activities on site.
• Ensure smooth handovers with the day team.
• Support residents with queries or concerns.

Skills

Customer service

Team supervision

Incident management

Health and safety

Communication

Problem solving

Job description

Unite Group, operating Unite Students and Hello Student brands, is recruiting a Night Operations Supervisor in Glasgow. You will lead night shifts to keep the accommodation safe, supervise the night team, and act as the escalation point for incidents and resident needs, coordinating responses and maintaining high service standards.

You will work closely with the wider property team to ensure handovers between shifts and a safe, supportive environment for residents.