Night Operations Lead - Safe, Secure Student Homes

Unite Foundation; City of Edinburgh; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus paid twice a year

25 days annual leave + bank holidays (

Option to buy up to 5 extra days

Generous pension scheme 4%-11%

Life assurance 4x salary

Share save scheme - Unite Students

Enhanced Family Leave

Employee Assistance Programme (EAP)

One free volunteering day per year

Retail and hospitality discounts

Learning and development programmes

Job summary

Unite Group is seeking a Night Operations Supervisor for Unite Students. You will lead the night shift, ensuring safety, security and smooth operation of student accommodation. You will oversee the night team, act as escalation point for incidents, and coordinate responses to residents’ needs.

We value decisive leadership, calm under pressure, and a strong focus on health and safety. This role involves shift handovers, safety checks, and maintaining high standards of service for residents.

Qualifications

• Experience in a customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Confident managing incidents and operational issues under pressure.
• Good understanding of health and safety procedures.
• Organised, proactive and able to make decisions during shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments helpful.

Responsibilities

• Lead night operations, ensuring the property is safe, secure and well maintained.
• Supervise and support the night team with clear direction and high service standards.
• Act as the main escalation point for incidents and take charge of responses.
• Respond to emergencies and coordinate effective resolutions; document actions.
• Carry out safety checks and compliance audits; ensure health and safety procedures are followed.
• Monitor communal areas to keep them clean, safe, and welcoming.
• Manage team rotas and attendance for proper coverage and resources.
• Oversee contractor access and on-site activity, ensuring safety.
• Maintain clear handovers with the day team for continuity.
• Support residents with queries or concerns, ensuring they feel safe.

Skills

Team leadership

Customer service

Incident management

Health & safety

Decision making

Communication

Problem solving

Property environments

Job description

Unite Group is seeking a Night Operations Supervisor for Unite Students. You will lead the night shift, ensuring safety, security and smooth operation of student accommodation. You will oversee the night team, act as escalation point for incidents, and coordinate responses to residents’ needs.

We value decisive leadership, calm under pressure, and a strong focus on health and safety. This role involves shift handovers, safety checks, and maintaining high standards of service for residents.