Night Operations Supervisor

Unite Students; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus paid twice a year

25 days annual leave

Generous pension scheme

Life assurance

Share save scheme

Family Leave policies

Medicash health plan

Employee Assistance Programme

Volunteer day

Staff discounts

Job summary

Unite Students is seeking a Night Operations Supervisor to lead the night shift, keeping our student accommodation safe and well managed in Newcastle. You will oversee the overnight team, handle incidents, and coordinate handovers with the day team to ensure a seamless, secure environment for residents.

Success comes from decisive leadership, strong communication, and a calm approach to emergencies, with a focus on health and safety.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Calm under pressure when managing incidents and issues.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during operational shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments is a plus.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained throughout your shift.
• Supervise and support the night team, providing clear direction and maintaining high service standards.
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded.
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources.
• Oversee contractor access and activity on site, ensuring work is carried out safely.
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations.
• Support residents with queries or concerns, ensuring they feel safe and supported.

Skills

Leadership

Team supervision

Customer service

Incident management

Health & safety

Communication

Problem solving

Job description

Lead with confidence. Support your team. Keep our communities safe at night.

Night Operations Supervisor

Location: Newcastle

Contract Type: Permanent

Salary: Competitive + benefits

As a Night Operations Supervisor, you will take the lead during night shifts, ensuring our student accommodation property remains safe, secure and well managed. You will oversee operational delivery overnight, lead the team on shift, and act as the key escalation point for incidents and resident needs. This is a hands-on leadership role where you will make decisions, coordinate responses, and ensure a consistent, high-quality experience for residents. Working closely with the wider property team, you will ensure seamless handovers between shifts and maintain a safe, supportive environment where residents feel comfortable and secure.

Your impact

Responsibilities

Whilst no two days are the same at Unite Students, here` s a flavour of what you`ll be responsible for in this role:

• Lead night operations, ensuring the property remains safe, secure, and well maintained throughout your shift
• Supervise and support the night team, providing clear direction and maintaining high service standards
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources
• Oversee contractor access and activity on site, ensuring work is carried out safely
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations
• Support residents with queries or concerns, ensuring they feel safe and supported

Your background

You don` t need to follow a traditional path - what matters most is your ability to lead people, make decisions and respond confidently to operational challenges.

To Be Successful In This Role, You Will

• Have experience in a customer service, hospitality, property or operational environment.
• Have experience supporting or supervising teams.
• Be confident managing incidents and operational issues, remaining calm under pressure.
• Have a good understanding of health and safety procedures.
• Be organised, proactive and comfortable making decisions during operational shifts.
• Have strong communication and problem-solving skills.
• Experience working in property, residential or hospitality environments would be beneficial.

Why it`s great to work with US!

In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.

Alongside a Competitive Salary, We Offer

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
• A generous pension scheme where contributions range between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave policies
• Medicash (Health Cash Plan)
• Employee Assistance Programme (EAP)
• One free volunteering day each year
• Retail and hospitality discounts

Alongside these benefits, you`ll also have access to learning and development programmes designed to support your growth and career progression.

If you`re expecting ordinary, think again. We`re US, we`re different - and we`re proud of it.

How far could you go? Join US and find out.