Night Operations Lead — Safe, Secure Student Housing

Unite Students; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus paid twice a year

25 days annual leave

Generous pension scheme

Life assurance

Share save scheme

Family Leave policies

Medicash health plan

Employee Assistance Programme

Volunteer day

Staff discounts

Job summary

Unite Students is seeking a Night Operations Supervisor to lead the night shift, keeping our student accommodation safe and well managed in Newcastle. You will oversee the overnight team, handle incidents, and coordinate handovers with the day team to ensure a seamless, secure environment for residents.

Success comes from decisive leadership, strong communication, and a calm approach to emergencies, with a focus on health and safety.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Calm under pressure when managing incidents and issues.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during operational shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments is a plus.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained throughout your shift.
• Supervise and support the night team, providing clear direction and maintaining high service standards.
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded.
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources.
• Oversee contractor access and activity on site, ensuring work is carried out safely.
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations.
• Support residents with queries or concerns, ensuring they feel safe and supported.

Skills

Leadership

Team supervision

Customer service

Incident management

Health & safety

Communication

Problem solving

Job description

Unite Students is seeking a Night Operations Supervisor to lead the night shift, keeping our student accommodation safe and well managed in Newcastle. You will oversee the overnight team, handle incidents, and coordinate handovers with the day team to ensure a seamless, secure environment for residents.

Success comes from decisive leadership, strong communication, and a calm approach to emergencies, with a focus on health and safety.