Overnight Student Safety and Support Host

Unite Foundation; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus paid twice a year

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Discount retail platform access

Job summary

Unite Group in London East is seeking a Night Safety Team Member to help keep students and buildings safe overnight. You’ll be the reassuring presence, supporting residents and collaborating with the Night Operations Supervisor to ensure a calm, welcoming environment.

Responsibilities include greeting students, handling incidents calmly, supporting wellbeing, coordinating handovers with day and night teams, and upholding CARE values: Connect, Act, Respect, and Encourage.

Qualifications

• Be the friendly face and first point of contact for students overnight.
• Safe handling of incidents or emergencies in the night-time environment.
• Support wellbeing and welfare matters with empathy and professionalism.
• Work with day and night teams to ensure seamless handovers.

Responsibilities

• Be a friendly face and first point of contact for students who need support or reassurance overnight.
• Keep our buildings and everyone in them safe, responding calmly to incidents or emergencies such as fire alarms, noise complaints, or maintenance issues.
• Help students feel welcome, respected, and cared for - always treating everyone with empathy and professionalism.
• Work closely with day and night teams to ensure seamless service and handovers.
• Take pride in maintaining tidy, safe, and well-kept spaces.
• Support with wellbeing or welfare matters, noticing when something isn`t right and taking action to help.
• Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

Skills

Communication

Empathy

Calm under pressure

Customer service

Tools

Excel

Job description

Unite Group in London East is seeking a Night Safety Team Member to help keep students and buildings safe overnight. You’ll be the reassuring presence, supporting residents and collaborating with the Night Operations Supervisor to ensure a calm, welcoming environment.

Responsibilities include greeting students, handling incidents calmly, supporting wellbeing, coordinating handovers with day and night teams, and upholding CARE values: Connect, Act, Respect, and Encourage.