Night Operations Lead - Hospitality & Bar Service

Aloft Liverpool; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &%

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for 1

Flexible working arrangements

Wagestream – access to wages when you需

Life Insurance

Employee Assistance Programme

Social and wellness events

Job summary

Aloft Liverpool is seeking an experienced Night Manager to oversee overnight hotel operations, balancing revenue, guest satisfaction and staff oversight. You will manage night reception, handle enquiries, and ensure bar service and safety standards are upheld throughout the night.

The role requires experience in hospitality, strong customer service, and the ability to work independently on night shifts while coordinating with day teams.

Qualifications

• Experience in hotel or hospitality environment.
• Good understanding of hotel operations and guest services.
• Strong customer service and communication skills.
• Experience or confidence in bar service and responsible alcohol service.
• Good organisational skills and ability to prepare meeting rooms and restaurant areas.
• Able to work independently and take ownership during night shifts.
• Good attention to detail and focus on cleanliness and safety.
• Basic IT skills and familiarity with hotel software (PMS).
• Flexibility to work night shifts and support operations as needed.

Responsibilities

• Support the Night Manager in overseeing overnight hotel operations and guest services.
• Manage night reception: check-ins/outs, enquiries, complaints, guest support.
• Perform night audit duties: balance daily transactions and revenues.
• Prepare end-of-day financial reports and escalate discrepancies.
• Provide bar service during operating hours and ensure responsible alcohol service.
• Close and secure bar areas after service.
• Prepare meeting rooms and restaurant spaces for next day events.
• Conduct regular security and safety checks overnight.
• Maintain cleanliness and presentation of public areas and spaces.
• Coordinate with day team via clear handover notes.

Skills

Night operations

Guest service

Communication

Bar service

Organisational skills

Decision making

Attention to detail

IT skills

Independent working

Tools

PMS (Property Management System)

Job description

Aloft Liverpool is seeking an experienced Night Manager to oversee overnight hotel operations, balancing revenue, guest satisfaction and staff oversight. You will manage night reception, handle enquiries, and ensure bar service and safety standards are upheld throughout the night.

The role requires experience in hospitality, strong customer service, and the ability to work independently on night shifts while coordinating with day teams.