Assistant Night Manager

Aloft Liverpool; Liverpool; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel room rates for you &%

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for 1

Flexible working arrangements

Wagestream – access to wages when you需

Life Insurance

Employee Assistance Programme

Social and wellness events

Descripción de la vacante

Aloft Liverpool is seeking an experienced Night Manager to oversee overnight hotel operations, balancing revenue, guest satisfaction and staff oversight. You will manage night reception, handle enquiries, and ensure bar service and safety standards are upheld throughout the night.

The role requires experience in hospitality, strong customer service, and the ability to work independently on night shifts while coordinating with day teams.

Formación

• Experience in hotel or hospitality environment.
• Good understanding of hotel operations and guest services.
• Strong customer service and communication skills.
• Experience or confidence in bar service and responsible alcohol service.
• Good organisational skills and ability to prepare meeting rooms and restaurant areas.
• Able to work independently and take ownership during night shifts.
• Good attention to detail and focus on cleanliness and safety.
• Basic IT skills and familiarity with hotel software (PMS).
• Flexibility to work night shifts and support operations as needed.

Responsabilidades

• Support the Night Manager in overseeing overnight hotel operations and guest services.
• Manage night reception: check-ins/outs, enquiries, complaints, guest support.
• Perform night audit duties: balance daily transactions and revenues.
• Prepare end-of-day financial reports and escalate discrepancies.
• Provide bar service during operating hours and ensure responsible alcohol service.
• Close and secure bar areas after service.
• Prepare meeting rooms and restaurant spaces for next day events.
• Conduct regular security and safety checks overnight.
• Maintain cleanliness and presentation of public areas and spaces.
• Coordinate with day team via clear handover notes.

Conocimientos

Night operations

Guest service

Communication

Bar service

Organisational skills

Decision making

Attention to detail

IT skills

Independent working

Herramientas

PMS (Property Management System)

Descripción del empleo

Description

JOIN US

At RBH we believe our people are our biggestassets and understand the value in putting them first. Our approach todiversity in the workplace, health & wellbeing, sustainability andindividuality sets us apart from our competitors and is one of the reasons weare rated Top 30 Best Places to Work in Hospitality!

We are passionate about the industry andalways on the lookout for new talent to join us on our journey.

OUR HOTEL

Aloft Liverpool

OURBENEFITS

You will have access to a benefits package webelieve truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1,000 per year

And much, much more!

AN EVENINGIN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT OUR HOTEL

What you'll be doing...

• Support the Night Manager in overseeing the smooth and efficientoperation of the hotel overnight, ensuring high standards of guest serviceand operational performance.
• Manage the night reception operation, including guest check-ins andcheck-outs, handling enquiries, resolving complaints and assisting gueststhroughout their stay.
• Carry out night audit duties, including balancing and reconcilingdaily financial transactions, room revenue, food and beverage sales andother charges.
• Prepare and review end-of-day financial reports, ensuring accuracyand reporting any discrepancies to the appropriate manager.
• Provide bar service during designated operating hours, ensuringresponsible alcohol service, excellent guest experience and compliancewith licensing requirements.
• Ensure the bar area is properly closed, cleaned and securedfollowing the end of service.
• Prepare function and meeting rooms for the following day's events,ensuring the correct layout, furniture, equipment and refreshments are inplace in line with the event requirements.
• Complete restaurant and breakfast area preparation, ensuringtables, service stations, equipment and other areas are ready for themorning team.
• Carry out regular security and safety checks throughout the hotel,ensuring guest and colleague safety and reporting any concerns ormaintenance issues.
• Monitor hotel cleanliness and presentation during the night,ensuring public areas and operational spaces are maintained to therequired standards.
• Support the wider hotel operation when required, working acrossdepartments to maintain service standards and operational continuity.
• Maintain clear communication with the day team through accuratehandover notes, highlighting outstanding tasks, guest issues, maintenanceconcerns and operational priorities.
• Respond effectively to emergencies and unexpected situationsovernight, following hotel procedures and escalating matters whennecessary.
• Demonstrate leadership and take responsibility for maintaininghotel standards, supporting colleagues and ensuring all tasks arecompleted before the morning handover.

WHAT WENEED FROM YOU

• Previous experience in a hotel or hospitality environment, ideallywithin Front Office or Night Operations.
• Good understanding of hotel operations, guest services andfinancial reconciliation.
• Strong customer service and communication skills, with the abilityto handle guest enquiries and complaints professionally.
• Experience or confidence in providing bar service and understandingresponsible alcohol service.
• Good organisational skills and the ability to prepare meetingrooms, function spaces and restaurant areas to the required standards.
• Ability to work independently, make decisions and take ownershipofoperational responsibilities during night shifts.
• Good attention to detail, with a proactive approach to maintainingcleanliness, safety and hotel presentation.
• Basic IT skills and familiarity with hotel property managementsystems (PMS).
• Flexibility to work night shifts and support the wider hoteloperation when required.

EQUALOPPORTUNITIES

RBH Hospitality Management is an equalopportunity employer. We believe in hiring a diverse workforce and sustainingan inclusive, people-first culture. If at any point throughout our process yourequire reasonable adjustments, please contact [e-mail].