Night Operations Lead - Guest Experience

Malmaison Hotel Du Vin Holdings Limited; Wimbledon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Staff room rates

Best rate for friends/family

35% dining discount

Apprenticeship programmes

High street discounts

Cycle to work

Healthcare plan

Referral bonus £1500

Uniform provided

Wellness calendar

Complimentary stays

Employee assistance programme

Renewable energy

Recycling initiatives

Charity volunteering

Job summary

Malmaison Hotel Du Vin Holdings Limited is seeking a Night Supervisor to oversee hotel operations from sunset to sunrise. You will manage guest expectations and ensure the brand standards are upheld, delivering memorable service.

The role emphasizes hands-on leadership, supporting a night team, and maintaining high standards while opportunities for internal development are encouraged.

Qualifications

• Night supervisor overseeing hotel operations from sundown to sunrise.
• Deliver celebrity service and guest satisfaction with high standards.
• Internal development and progression encouraged.

Responsibilities

• Oversee hotel operations from sundown to sunrise.
• Manage guest expectations and maintain brand standards.
• Support night team to ensure smooth service and safety.

Job description

Malmaison Hotel Du Vin Holdings Limited is seeking a Night Supervisor to oversee hotel operations from sunset to sunrise. You will manage guest expectations and ensure the brand standards are upheld, delivering memorable service.

The role emphasizes hands-on leadership, supporting a night team, and maintaining high standards while opportunities for internal development are encouraged.