Night Operations & Guest Care Specialist

Aimbridge; Livingston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts

Stream pay advance

Employee assistance programme

Uncapped incentives

Staff meals

Free staff parking

Training and leadership development

Job summary

Aimbridge Hospitality EMEA is seeking a Night Porter to safeguard guests and staff during night hours and support overnight operations across departments. You will conduct security checks, assist with breakfast prep, and handle guest inquiries in a courteous, professional manner.

Role requires availability for night shifts, strong attention to detail, and excellent customer service. Training and development opportunities are available within a globally recognised hospitality group.

Qualifications

• Attention to detail required to keep property clean and presentable.
• Strong communication with guests and staff.
• Customer service mindset to ensure comfortable stay and handle issues.

Responsibilities

• Ensure safety and security of guests, staff and hotel at night.
• Conduct required security checks and assist with fire safety.
• Assist with breakfast preparation at 6am and liaise with guests.
• Support night-time operations across departments to deliver first-class service.

Skills

Attention to detail

Communication skills

Customer service

Overnight shifts

Job description

Aimbridge Hospitality EMEA is seeking a Night Porter to safeguard guests and staff during night hours and support overnight operations across departments. You will conduct security checks, assist with breakfast prep, and handle guest inquiries in a courteous, professional manner.

Role requires availability for night shifts, strong attention to detail, and excellent customer service. Training and development opportunities are available within a globally recognised hospitality group.