Luxury Guest Experience Manager — Mayfair

St. Regis Hotels & Resorts; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Enhanced pension

Life assurance

Company sick pay

Additional holiday allowance

Food & Beverage discounts

Private Medical Insurance

Job summary

St. Regis Hotels & Resorts is seeking a Guest Experience Manager in London. This role involves leading guest relations operations, ensuring exceptional and personalized service at our new property. You will manage service recovery and act as a liaison between guests and hotel departments.

The ideal candidate has a minimum of 3 years in guest relations and possesses strong leadership skills. Join us at the heart of Mayfair and help shape memorable guest experiences in a luxury setting.

Qualifications

• Minimum 3 years of experience in guest relations or front‑of‑house leadership roles.
• Strong interpersonal and communication skills.
• Proven ability to lead, coach, and inspire a team.

Responsibilities

• Lead daily guest relations operations, ensuring seamless and personalized service.
• Manage the flow of guest inquiries and direct guests throughout the property.
• Support the resolution of service issues and ensure timely follow-up.

Skills

Guest relations experience

Leadership

Communication skills

Service recovery knowledge

High-pressure situation management

Job description

St. Regis Hotels & Resorts is seeking a Guest Experience Manager in London. This role involves leading guest relations operations, ensuring exceptional and personalized service at our new property. You will manage service recovery and act as a liaison between guests and hotel departments.

The ideal candidate has a minimum of 3 years in guest relations and possesses strong leadership skills. Join us at the heart of Mayfair and help shape memorable guest experiences in a luxury setting.