Overnight Lux Night Butler & Guest Services Agent

St. Regis Hotels & Resorts; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Workplace pension

Employee Assistance Programme

Food & Beverage discounts

Cross-department training

Job summary

St. Regis Hotels & Resorts is looking for a Night Butler Services Agent at The St. Regis London in Mayfair. In this role, you will be the primary contact for overnight guest communications, ensuring an unparalleled guest experience while upholding the luxury service standards of St. Regis.

Your responsibilities will include handling overnight communications, coordinating requests, and maintaining detailed guest records. Candidates should possess a strong background in guest services with a focus on personalized luxury hospitality. This full-time position offers a vibrant working environment and opportunities for career development.

Qualifications

• Previous experience in a luxury hotel setting.
• Confident telephone etiquette.
• Ability to maintain service standards.

Responsibilities

• Act as the primary contact for overnight guest communications.
• Coordinate requests with Butler team and Front Office.
• Provide accurate information about hotel services.
• Maintain confidentiality of guest information.

Skills

Previous experience in Front Office, Butler Services, Guest Services or operator roles

Strong understanding of personalised guest service

Excellent verbal and written communication skills

Ability to work independently during overnight shifts

Organizational skills and attention to detail

Proactive mindset

High level of integrity and discretion

Impeccable personal presentation

Collaborative approach across departments

Confident use of hotel systems

Job description

St. Regis Hotels & Resorts is looking for a Night Butler Services Agent at The St. Regis London in Mayfair. In this role, you will be the primary contact for overnight guest communications, ensuring an unparalleled guest experience while upholding the luxury service standards of St. Regis.

Your responsibilities will include handling overnight communications, coordinating requests, and maintaining detailed guest records. Candidates should possess a strong background in guest services with a focus on personalized luxury hospitality. This full-time position offers a vibrant working environment and opportunities for career development.