Night Manager

Harri; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Food on shift

50% food discount for you and up to 3ゲ

Staff of the Month

Long service bonus

Refer a friend bonus

Job summary

Future Inns Hotels and Conference Centres is seeking a Night Manager to lead night staff, supervise reception duties, perform night audits and maintain security for guests and property. The role requires excellent customer service and proficiency with Microsoft Office and databases, plus the ability to work both independently and as part of a team.

You will be an experienced Duty Manager or Reception Supervisor in a hotel setting, stay flexible, reliable and professional, and capable of meeting

Qualifications

• Customer service excellence is essential.
• Proficiency with Microsoft Office and databases is required.

Responsibilities

• Lead night staff and oversee shift operations.
• Manage reception duties during night hours.
• Conduct night audits and ensure security of guests and property.
• Ensure the hotel and conference centre are ready for the day ahead.
• Provide high levels of customer service on a nightly basis.

Skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

All staff within our company are offered the following benefits:

• Generously discounted stays in any of our hotels
• Food on shift
• 50% Discount on food for you and up to 3 guests in any of our restaurants
• Opportunity to win Staff of the Month
• Pay Bonus for Long Service
• £150 for referring a friend to work with us

The Role

We are currently looking for a Night Manager. You will be responsible for all night staff and the roles that they undertake, leading your shift, reception duties, night audits, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit.

The ideal candidate will already be an experienced Duty Manager or Reception Supervisor in a hotel environment, have a passion for customer service and be professional, well organised and be able to work towards deadlines.

You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.

Future Inns Hotels and Conference Centres are busy establishments, therefore this is very much a hands on role.

A copy of our privacy notice can be found on our website

Compensation: To be discussed